Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to Favonique Studio! We are Small Business based in Edmonton, Alberta,Canada. Here are answers to the most common questions about our custom products
🚚 Shipping & Delivery
Q: Where do you ship from? A: All items are handmade and shipped directly from our studio in Edmonton,Edmonton, Alberta,Canada.
Q: How long will it take to get my order? A: Since every product is custom-made, please allow 1-3 business days for us to craft it. Once shipped, here are the estimated delivery times:
Canada: 2–7 business days (Fast Local Shipping!) Edmonton Pick up available
USA: 4–9 business days
International: 10–20 business days
Q: Will I get a tracking number? A: Yes, for most orders! However, to help you save on shipping costs for smaller items (under 2cm thickness & 200g), we offer a low-cost Lettermail option.
Standard, Express, or Free Shipping: These options always include a tracking number so you can follow your package's journey.
Lettermail (Small Items): This option does not include a tracking number. However, we take a photo of your stamped package before mailing it for our internal records to ensure it was sent.
📷 Customization & Photos
Q: How do I send my photo? A: You can choose the method that works best for you:
Option 1: Website Chat Click the Chat icon in the bottom right corner of our website and upload your photos directly.
Option 2: Online Form Fill out our [Custom Detail Form] directly.
Option 3: Social Media DM Send your images to us on Facebook (@favonique) or Instagram (@favonique.studio) .
Option 4: Email Reply Simply reply to your order confirmation email with your photos attached. Or send email directly : 
Q: What kind of photo works best? A: For the best glowing effect, please use a high-quality, clear photo.
Photos taken in daylight look the best.
Avoid blurry, dark, or pixelated images.
Don't worry about cropping: Our designers will manually adjust your photo to fit the product perfectly.
Q: Can I see a design preview before you make it? A: Yes, we can provide a preview upon request! However, to ensure our fast delivery speeds, please note the following:
1.How to Request: You must explicitly request a preview at the same time you send us your photo (whether via email, our website form, or instant chat).
2.Time Limit: We start physical production exactly 12 hours after receiving an order. If you do not request a preview when sending your photo, we will proceed immediately to production.
3.Stay Connected: If you request a preview, please keep an eye on your messages/email.
4.Note: Requesting a preview may delay your shipping time by 1-2 days depending on your reply speed.
❤️ Returns & Issues
Q: What is your return policy? A: Because our products are personalized specifically for you, we cannot accept returns for change of mind. However, your satisfaction is our priority!
Q: What if my item arrives damaged? A: If your lamp arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the issue. We will send you a free replacement immediately.
📞 Contact Us
Q: How can I reach you? A: We are real people and we are here to help!
Live Chat: Click the chat bubble in the bottom right corner.
Email:
Form: You can also use the contact form
Social Media on Footer: FACEBOOK /INSTAGRAM /TIKTOK
📩 Stay Connected: Subscribe at the bottom of this page for exclusive offers and priority updates on your custom gifts!